Privacy Policy

This Privacy Policy explains how HubIQ Pty Ltd ("Pick A Deal", "we", "us" or "our") collects, holds, uses and discloses your personal information. We are committed to managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Our commitment to privacy

Pick A Deal respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to all personal information collected by us through our website at pickadeal.com.au (the Website), by telephone, by email, and through any other channels through which we interact with you.

Where we require your consent — for example to send you marketing communications or to contact you by telephone — we obtain it separately at the point you provide your details, and we keep a record of that consent.

2. About Pick A Deal

Pick A Deal is a free home connection comparison and coordination service. We help consumers compare broadband, electricity, gas and mobile plans from participating providers, and coordinate connections when they move home.

Our Website is free to use. We may receive a referral fee or commission from a participating provider if:

• you choose a plan and sign up through us;
• you call a participating provider using a number listed on our Website;
• you submit your contact details in an enquiry form and a provider contacts you; or
• we have an advertising or commercial relationship with the provider.

This referral fee is paid by the provider, not by you. You never pay more than going direct.

3. What personal information we collect

The personal information we collect will vary depending on how you interact with us. It typically includes:

• your name, email address, phone number and postal address;
• information about your current services, usage patterns and household needs;
• your property address and connection details;
• communications between you and us (including recorded telephone calls);
• device and usage information collected via cookies and analytics tools (see section 5); and
• any other information you choose to provide when using our services.

We generally do not collect sensitive information (such as health, financial account or government identifier information) unless you choose to provide it and it is necessary to deliver a specific service.

What if you don't provide your information?

You may decline to provide personal information, but this may limit our ability to compare plans, arrange connections or respond to your enquiries. You can browse our Website without identifying yourself.

4. How and why we collect your personal information

We collect personal information to provide our comparison and connection services. Specific purposes include:

• comparing broadband, energy and mobile plans available at your address;
• connecting you with participating providers;
• coordinating home service connections when you move;
• responding to your enquiries and providing customer support;
• sending you information about plans, offers and promotions (with your consent);
• improving our Website and services;
• complying with our legal and regulatory obligations; and
• internal administration, quality control and training.

We collect personal information directly from you where practicable. We may also receive information from third parties such as marketing partners, data providers or participating providers where you have authorised this.

5. Cookies and online tracking

When you visit our Website, we may use cookies, web beacons and similar technologies to collect information about your device, browsing behaviour and how you interact with our pages. This helps us:

• personalise your experience and remember your preferences;
• understand how our Website is used and improve its functionality;
• serve relevant advertising on our Website and third-party platforms; and
• measure the effectiveness of our marketing campaigns.

Types of cookies we use

• Strictly necessary cookies — required for the Website to function correctly.
• Performance cookies — help us understand how visitors use our Website (e.g. Google Analytics).
• Functionality cookies — remember your preferences and personalise content.
• Targeting/advertising cookies — used to serve relevant ads and track campaign performance.

You can control cookies through your browser settings. Disabling cookies may limit the functionality of our Website. For more information on managing cookies, visit www.aboutcookies.org.

We may also work with third-party advertising and analytics providers (including Google) who may set their own cookies and collect data in accordance with their own privacy policies.

6. How we use and disclose your personal information

We may disclose your personal information to:

• Participating providers — where you have requested a comparison or connection, we share your details with relevant providers so they can contact you about their plans and services.
• Service providers and contractors — including IT, data processing, marketing, customer service and analytics providers who assist us to operate our business.
• Professional advisers — such as lawyers, accountants and insurers.
• Regulators and government agencies — where required by law or to assist with investigations.
• Successors — in the event of a business sale, merger or restructure, personal information may be transferred to the acquiring entity.

We will not sell your personal information to third parties for their independent use.

7. Direct marketing

We may use your personal information to send you information about plans, products, services and promotions that may be of interest to you. Marketing communications may be sent by email, SMS, telephone or targeted digital advertising.

You can opt out of marketing communications at any time by:

• clicking the "unsubscribe" link in any email we send;
• replying STOP to any SMS; or
• contacting us using the details in section 15.

Even if you opt out of marketing, we may still contact you about services you have specifically requested or enquiries you have made.

If your telephone number is listed on the Do Not Call Register, we (and any participating provider we refer your enquiry to) will only contact you by telephone where you have given your express consent — for example, by ticking the phone-contact consent box when you submit an enquiry. We keep a record of the consent you give, including when it was given and the wording you agreed to.

8. Overseas disclosure

Some of our service providers and technology partners may be based outside Australia. We may disclose your personal information to overseas recipients where necessary to provide our services (for example, cloud hosting providers). We take reasonable steps to ensure that overseas recipients handle your information consistently with the Australian Privacy Principles.

By using our services, you acknowledge that your personal information may be stored or processed outside Australia.

9. How we store your information

We store personal information in secure electronic systems, including cloud-based infrastructure. We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These measures include encryption, access controls and firewalls.

Despite these measures, no internet transmission is completely secure. We encourage you to exercise care when transmitting personal information online.

10. Data breach notification

We maintain a data breach response plan. If we suspect a data breach involving personal information we hold, we will contain it immediately and assess it within 30 days. Where we determine an eligible data breach has occurred under Part IIIC of the Privacy Act 1988 (Cth), we will notify affected individuals and the Office of the Australian Information Commissioner as soon as practicable, setting out the nature of the breach, the information involved and the steps individuals should take in response. We keep a register of all reported incidents, including those assessed as not notifiable.

11. How long we keep your information

We retain personal information only for as long as is necessary for the purposes described in this Privacy Policy, or as required by law. When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.

Retention periods are determined by factors including applicable legal and regulatory requirements, limitation periods for potential claims, and operational business needs.

12. Accessing and correcting your personal information

You have the right to access personal information we hold about you and to request corrections if it is inaccurate, incomplete or out of date. To make a request, contact us using the details in section 15. We will respond within a reasonable time and may ask you to verify your identity.

There is no charge for making an access or correction request. We may decline access in limited circumstances where permitted under the Privacy Act, and will provide written reasons if this occurs.

13. Making a complaint

If you believe we have mishandled your personal information or breached the Australian Privacy Principles, you may make a complaint by contacting us at admin@pickadeal.com.au. We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. We will post the updated policy on our Website with a revised "Last updated" date. We encourage you to review this policy periodically. Where a change materially affects how we handle your personal information, we will take reasonable steps to notify you.

15. Contact us

For questions, access requests, corrections or privacy complaints, please contact us:

• Email: admin@pickadeal.com.au
• Phone: 08 6336 6788